Product support
Hab12 product and technical help
Include the app version, phone model, sensor name, and a brief description of what happened. Do not attach raw muscle-activity data unless you intend to share it.
support@habtools.comHab12 help center
How can we help?
Find answers to common Hab12 questions or contact product support directly.
General / privacy
Company and privacy questions
Use this address for general HabTools inquiries, privacy requests, or questions about information previously sent to HabTools.
contact@habtools.comPartnerships
Clinical, research, distribution, and strategic conversations
Reach the company about collaborations, pilot programs, distribution, investment-related introductions, and other partnership opportunities.
partnerships@habtools.comCommon questions
Troubleshooting Hab12
The sensor does not appear in the app
Confirm that Bluetooth is turned on, the sensor has power, and the sensor is close to the phone. On some Android versions, Bluetooth scanning may also require location permission or location services. Hab12 does not use Bluetooth scanning to determine your physical location.
The app connected, but the game does not respond as expected
Check that the sensor and electrode interface are secure and positioned as instructed. Movement, loose contact, low battery, or an incomplete relaxation period may affect the signal. Stop the session and reconnect the sensor if the signal appears frozen or implausible.
Where is my session information stored?
Raw muscle-activity data and gameplay information are stored locally on the device. HabTools does not automatically receive them.
How do I share a session file?
Use the export option in Hab12 and select either the available summary or detailed file. The user selects the recipient and initiates the email transmission. Nothing is automatically sent to HabTools or any other recipient.
How do I delete locally stored information?
Delete the relevant saved session or file using available Hab12 or device controls. Uninstalling Hab12 may also remove locally stored app information. Review the device backup settings if you need to understand whether a copy remains in a device or cloud backup.
Does Hab12 provide medical advice?
No. Hab12 is designed to support exercise engagement, muscle awareness, physical training, and general wellness. It is not intended to diagnose, treat, cure, mitigate, prevent, or monitor a disease, injury, or medical condition.
Can I use Hab12 if I have pain or a health concern?
Stop activity if it causes pain, dizziness, unexpected symptoms, or concern. Seek guidance from a qualified healthcare professional about whether an activity is appropriate for you.
Still need help?
Send a short description of the issue. The team can respond more efficiently when the message includes the app version, device model, sensor status, and the steps that led to the problem.